Shiplights Policies

"Free Shipping" Returns: All items that are sent with free shipping will incur a restocking fee equal to the shipping cost per item.

Damaged Goods: All damaged goods must be reported within 14 days of receipt. If an item is damaged, the packaging must be held for inspection by the shipped provider.

Returns: We are always happy to send samples for customers to verify finish and sizing of lights. If you are unsure whether a light will work, please let us know and we are happy to arrange a suitable time period for a full refund. Items must be returned within 14 days of being received.  We do not accept returns after 14 days unless an agreement was reached prior to shipment. Brass 'N Bounty must be notified before any returns are sent back. It is important to note that there is a re-stocking charge, ranging from 10% to 40%, for returns over $300; and a charge of 20% to 45% for returns over $1000 if returned within 30 days. There are no returns accepted on special orders and custom finishes. If you have any questions regarding our return policy, please let us know.  

Information on Custom Finishes: We do no accept any returns of custom finished lights. We would be happy to send samples of finishing options if needed. Furthermore, we will send samples of any lights for further inspection before purchase as the custom finished lights are not returnable. A deposit of 20% is required on all custom orders. Please note that this deposit is non-refundable.

UL Listing: The UL listing for almost all our lighting fixtures is performed in the United States.

Back Plates: Prices of back plates are subject to the purchase on a light and are not sold individually.

Glass: Price of glass is subject to the previous purchase of a light and are not sold individually. The price of glass us will differ if the light was not purchased through us.

All Prices are subject to change without notice